How Long Does it take to get my order?
Slix Australia do their best to get your order to you as fast as possible. Sometimes however delays may occur and this can slow delivery.
Please note when you order not all products are in stock, we do make to order if design is still available. We believe in slow fashion.
For Australian Customers : Turn Around is normally 3 days - 5 business days. During peak times please be aware some items are very popular and Slix can run out of stock in certain sizes this usually happens from September through to March as this is our peak season! Please allow extra time for delivery.
For International Customers: Please allow 10-14 days for delivery of your swimmers.
Slix Australia Swimwear are not liable for any Government/Custom charges. This is the sole responsibility of the buyer.
PLEASE NOTE : The exception of this is no stock or during high volume/peak times October through to April in this case please allow 5-10 Working Days for your goods to be made &/or shipped to you.
All of our orders are sent via Australia Post.
Australia wide Standard shipping : 5-7 + Business Days $12.95
Please check Here for current delays within the Australia post network.
We post orders to International Countries via Australia Post.
Deliveries to some countries will require additional shipping time and fees, depending on the location.
Please note that our shipping does not cover any international customs duties or sales taxes that may be payable upon delivery.
Can i place an order & have it shipped to New Zealand on your Website?
Yes, simply place your order, then click the "proceed to checkout" on the cart page. Then select New Zealand in the country drop down box. This will calculate your order in New Zealand Dollars.
The charge for Australia Post International Courier Delivery to New Zealand is a $22.50 (NZ) flat rate regardless of how much you buy. Please allow 7-10 business days for delivery to take place.
Slix Australia Swimwear are not liable for any NZ Government/Custom charges. This is the sole responsibility of the buyer.
Where will my order be posted from?
All items are posted from our FNQ warehouse.
I am buying multiple items, do you offer postage discounts?
We offer flat rate of $12.95 Shipping for up to 500g (1-5 pairs roughly) or $20.00 Shipping for up to 2kgs. There are no hidden costs.
What postage services are available?
We only use Australia Post - Regular post to deliver items.
Can I track my parcel?
For both Australian and international orders. Once your order is dispatched from Slix HQ, you will be sent an email with your tracking number for your order. You can track Express Post parcels within 24 hours from the time they are posted. Visit http://www.austpost.com.au/track/ to track your order. Alternatively, contact Australia Post on 13 13 18 and quote your Express Post tracking number to speak to a customer service representative about your parcel.
IMPORTANT NOTE: Tracking number only works AFTER our shipping provider scans your parcel. Better to track next business day.
Can you deliver to my workplace?
Yes, we can deliver to your workplace, home or PO Box as well as to country and regional areas. If you wish to have your order delivered to your workplace, a workplace name is required.
My item has been posted, can I change my delivery address or redirect the parcel?
Parcels cannot be redirected to a different delivery address once the item has been posted. You must ensure that you have provided us with the correct delivery address during the checkout process.
Still need help with postage and delivery?
Please contact us with your delivery postcode and the date you require the item by and we will check if delivery will be possible.
CUSTOM OR IMPORT DUTY FEES
Slix Australia Swimwear are not liable for any Government/Custom charges. This is the sole responsibility of the buyer. Custom or import duty fees are sometimes charged once the parcel reaches the destination country and must be paid by the recipient of the parcel. These charges will vary widely from country to country and will depend on your parcels weight and size. Although rare, we recommend checking with your local customs office to avoid any surprise additional fees. If you should refuse the parcel, Slix Australia will not refund the original shipping charges, nor pay for any shipping costs associated with returning the parcel.
Any delays due to customs or couriers once parcels have left Australia, are beyond our control and whilst we do our best to ensure delivery is within the given timeframe we are not liable for any delays that are are out of our control.
Although we're always here to help, if you have trouble tracking your order, or have a delivery issue it's often faster and more convenient for you to deal directly with International Australia Post. To contact International Australia Post, please click here and select your country from the drop down list.