Slix Australia hopes that you are completely happy with your purchase. We know you are probably excited to wear your new swimwear, but please do not pull off the swing tags etc until you are sure you want to keep them. Please see below our flexible return & exchange policy.
We take pride in our reputation for quality and value. If for any reason you are dissatisfied with a purchase (for example: wrong size/syle) we'll assist you with an exchange.
Returns for Australian Orders will be accepted up to 14 days from purchase date.
International orders 21 days from date of purchase.
We offer an extended exchange policy window around Christmas Peak times, so do not worry about giving friends & family Slix as a gift!
Does my order qualify for an exchange?
- Is it within 14 days from date of purchase?
- Are the items in original condition - unworn, unmarked, unwashed and with all tags attached including hygiene sticker?
Does my order qualify for an exchange?
- Is it within 14 days from date of purchase?
- Are the items in original condition - unworn, unmarked, unwashed and with all tags attached including hygiene sticker?
When does my order not qualify for an exchange?
- If it has odour of chlorine, perfume, washing powder, has sand in the product, makeup or tanning marks.
- Items which state in description that the are not eligible for return/exchange.
- Any "custom manufactured/custom logo items" order - that varies from our stock style/colour or size.
You have the option of the following below:
a) EXCHANGE or b) STORE CREDIT
GOODS MAY ONLY BE RETURNED WITH A VALID RETURNS AUTHORITY NUMBER (RA #). SLIX AUSTRALIA WILL NOT ACCEPT GOODS WITHOUT A VALID RA#.\
TO OBTAIN AN RA# (Returns Authority Number) YOU MUST EMAIL returns@slixaustralia.com.au
THE FOLLOWING INFORMATION IS REQUIRED WHEN YOU ARE REQUESTING AN RA NUMBER:
1. ORDER NUMBER
2. ITEM TO BE RETURNED
3. REASON FOR RETURN
4. ALTERNATE SIZE REQUIRED IF EXCHANGE REQUESTED
You would have received an 'exchange form' on the back of your invoice. Please fill this in correctly.
Note: Items returned to Slix Australia without an RA# will be returned to customer and Postage Costs in this situation will be at the cost of the customer.
AUSTRALIAN CUSTOMERS: YOU MUST INCLUDE A RETURN PREPAID ENVELOPE OR SATCHEL FOR THE RETURN POSTAGE.
INTERNATIONAL CUSTOMERS: PAYMENT FOR RETURN POSTAGE CAN BE PAID VIA CREDIT/DEBIT CARD OR PAYPAL.
If the above is not received your order will not be posted back out to you.
Price difference in the cost of goods exchanged -This can be paid via credit/debit card over the phone or Paypal. If this is not received, your items will not be returned to you.
If cost of good is less when exchanging - the difference will be credited back to you.
If you have any queries please don't hesitate to contact Slix Australia.
*Slix Australia reserves the right to refuse any bad faith returns or exchanges.
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