Frequently Asked Questions
Got questions? You're in luck, because we have answers. Below, the most popular customer questions!
Yes we do.
At Slix Australia we want to ensure you love the items you have purchased.
Please note any item being returned or exchanged must be undamaged and unworn with all labels & product swing tags attached, for you to be able to return/exchange. All swimwear should be tried on over underwear, and where applicable, without removing the protective adhesive strip. In the interests of hygiene, returns/exchanges may not be accepted if this strip has been removed or where it is obvious the items have been worn and may be sent back to the customer.
If your recent purchase with us didn’t work out we offer credit notes on returnable items provided you send your garment/s back to us within 14 days of receiving your parcel for Australian customers, and 21 days for international customers. For more information Click Here.
All of our orders are sent via Australia Post.
Australia wide Standard shipping : 2 + Business Days $13.00
Please check Here for current delays within the Australia post network.
We post orders to International Countries via Australia Post.
Deliveries to some countries will require additional shipping time and fees, depending on the location.
Please note that our shipping does not cover any international customs duties or sales taxes that may be payable upon delivery.
20 years on and Slix; are proudly 100% Australian Owned, designed and made on site at Slix HQ - Sydney, Australia. We have in house - fabric development, dye sublimation printing, design team, cutting, sewing manufacturing production team and warehousing.
Period Proof Option
Swim worry-free! Our Slix One-Piece Period Swimwear features our built-in absorbent liner and leak-proof technology, so you can swim, paddle-board, surf or just lounge on the sand all day. Our period swimwear is designed specifically for water activity. No swelling in water!
- The Most discreet option for swimmers! Add this into your swimwear collection and be worry free knowing that you won't look or wear anything different then your normal, cut, prints or style!
- Built-in absorbent liner and can be worn with or without additional protection.
- No tampon required!
- Light/Medium flow coverage.
- Holds up to 3 tampons worth of protection.
- No swelling in water!
- Dri-tech mesh helps stop all front, side and back leaks.
- Organic Bamboo liner.
- No odour, anti bacterial ,no plastics and easy to wash!
- Fit: Exactly the same as all your favourite Slix togs!
- Sustainable! Help us save the planet by reducing landfill waste.
Step 1. Rinse in cold water after use. Do not soak, just rinse until the water runs clear!
Step 2. Hang dry. Reuse. Repeat! Go you eco warrior!
Unfortunately we are unable to prioritise deliveries, however we will make every effort to deliver your products within 5 to 15 working days to the address specified by you during the purchase process.
Firstly, we ask you to double check the invoice contained within your package and ensure all items were successfully ordered. If the invoice confirms the item has been successfully ordered and invoiced however you have not received it, please email email@example.com or phone 02 4648 1098 for assistance.
Slix Australia is committed to providing you with quality products. In the unlikely event you believe the goods to be faulty, please contact us at firstname.lastname@example.org and one of our friendly team will assist. We will happily help you in this situation where reasonable.
If you are unsure as to what size or style you should purchase, please contact our friendly and knowledgeable staff who will be happy to assist.
You can contact them at email@example.com or 02 4648 1098.
You can now receive your purchases now and pay for them over 4 equal fortnightly payments.
Simply add your Slix items to your online shopping bag:
- Select Afterpay as your payment method at checkout.
- From here, follow the prompts to create an Afterpay account to pay the first of our four instalments up front.
For more information, visit the Afterpay website.