SHIPPING & DELIVERY
All International parcels will be sent by our mates at DHL.
Parcels are sent via an express shipping service and are fully trackable to your delivery destination.
Once your order has been dispatched from our warehouse you will receive a confirmation email from both Slix Australia and DHL containing a your tracking number and a link to track your order on the DHL website, so you can track your order progress right to your doorstep!
Please see below for postage prices and estimated delivery times;
COUNTRY DHL EXPRESS Estimated Delivery Time
New Zealand $22.00-35.00 1 - 3 working days
Asia/Pacific $28.50-42.00 2 - 4 working days
|Order Quantity||Shipping Cost||Time|
|orders < $100AUD||$36.50AUD ($26.27 USD)||2 - 4 working days|
|orders > $100AUD||$18.00AUD ($12.9560 USD)||2 - 4 working days|
Canada $40 2 - 4 working days
UK & Europe $40 2 - 4 working days
Rest Of The World $50 2 - 6 working days
Or for an estimated delivery time by Country, please click here
Please note: Deliveries to regional or rural areas may take longer than the stated estimated shipping times.
PO BOX ADDRESSES
Unfortunately PO Box addresses are not accepted for international orders & your parcel will be returned to sender (us) if the delivery address is a PO Box.
All parcels must be signed for as the "Authority to leave" option is only available to Australian customers.
CUSTOM OR IMPORT DUTY FEES
Custom or import duty fees are sometimes charged once the parcel reaches the destination country and must be paid by the recipient of the parcel. These charges will vary widely from country to country and will depend on your parcels weight and size. Although rare, we recommend checking with your local customs office to avoid any surprise additional fees. If you should refuse the parcel, Slix Australia will not refund the original shipping charges, nor pay for any shipping costs associated with returning the parcel.
Any delays due to customs or couriers once parcels have left Australia, are beyond our control and whilst we do our best to ensure delivery is within the given timeframe we are not liable for any delays that are are out of our control.
Although we're always here to help, if you have trouble tracking your order, or have a delivery issue it's often faster and more convenient for you to deal directly with DHL. To contact DHL, please click here and select your country from the drop down list.