Customer Return portal

We hope that you love your new Slix Swimwear however, we understand that it can be disappointing when things aren’t quite right. If this is the case, we are committed to helping where we can to make your experience the best it can be. Here is our commitment to you.

Please note that our returns timeframe is up to 30 business days from the date that we receive your parcel.

Download Returns Form Here

If you change your mind or the product is the wrong size...

If, when your product arrives, you don’t love it you can return the product and receive a store credit through our website. Just download and fill out our returns form (or you can always use the one included with your order).

Please note:

You have 30 days to return your items if you change your mind for any reason or if you need to exchange sizes. Our returns timeframe is up to 30 business days from the date we receive your parcel. Any change of mind or sizing returns will be returned at your cost.

All returns must meet all of the conditions below:

▸ Must be unworn

▸ Must be clean and free of odour

▸ All tags must still be attached

▸ If returning swimwear, the hygiene seal must still be intact and attached to the garment

Please ensure that items are tried on over your own underwear. In the interest of hygiene, we may refuse returned items where we reasonably consider that this has not been done.

The value of your store credit will be equal to the purchase price that you paid, this means if you purchased the garment on sale, we will credit you the amount you paid, not the full retail price. Your store credit will not have an expiry date. Due to the popularity of our range, we cannot guarantee that a replacement item will be in stock at the time of processing your return. If your item is out of stock, we will process a store credit for you to use at your discretion. Please Note: The buyer is responsible for return postage costs when returning swimwear. 

*** Please note that if any of the above conditions are not met, we reserve the right to deny your return and send it back to you.