Slix Australia hopes that you are completely happy with your purchase. 

We know you are probably excited to wear your new swimwear, but please read our returns and exchange policy below:

  • When trying on your swimwear please do so over your underwear.
  •  Avoid fake tan/makeup contact with the swimwear.
  • Remove jewellery etc. that can snag or catch the fabric when trying on.
  • Do not pull off the swing tags etc until you are sure you want to keep them.

Our Policy

We take pride in our reputation for quality and value. If for any reason you are dissatisfied with a purchase (for example: wrong size/style) we happily offer you an exchange or store credit.

Swimwear must be returned as per the following conditions to qualify for an exchange &/or return:
  • Product is in perfect original condition - unworn, unmarked, unwashed and with all tags/labels attached including hygiene sticker.
  • Product and its tags need to be neatly packed flat and folded and in its original packaging,
  • We receive your return/exchange back within 14 days from date of dispatch for Australian customers. For International customers – returns/exchanges will be accepted within 21 days from date of dispatch.

Christmas Gifts - We offer an extended exchange policy window during Christmas peak time (this starts 15th November- and ends the 15th January) so do not worry about giving friends & family Slix as a gift!

If you have any questions about the fit of your swimwear, please contact us and we can help you with sizing & fit.

When does my order not qualify for an exchange?

  • If it has odour of chlorine, perfume, washing powder, has sand in the product, makeup or tanning marks, has been snagged by jewelry etc. when trying on.
  • Items that state in description that they are not eligible for return/exchange.
  • Any "custom manufactured/custom logo items" order - that varies from our stock style/colour or size.  
  • It is outside of either 14 day or 21 day time periods

 

 

How to Return

Please turn over your invoice and follow the instructions once you have decided to return your items. Note: Your returns/exchange form is printed on the back.
You have the option of the following below:
  • An Exchange
  • Store Credit

GOODS MAY ONLY BE RETURNED WITH A VALID RETURNS AUTHORITY NUMBER (RA #). SLIX AUSTRALIA WILL NOT ACCEPT GOODS WITHOUT A VALID RA#.

To obtain a returns authority number (RA#) you must email us at returns@slixaustralia.com.au

The following information is required when you are requesting an RA number:
 
1. Order ID Number
2. Item/s you want to return
3. Reason for return
4. Alternate size required if you are requesting an exchange

You would have received a ‘exchange form' on the back of your invoice. Please fill this in correctly as it must be returned with your products. 
Note: Items returned to Slix Australia without an RA# will be returned to customer and Postage Costs in this situation will be at the cost of the customer.

When returning your item please use a reliable, trackable shipping method as we are not responsible for lost packages.
Return Postage Costs
Australian Customers: You must include either credit card info, tick send me a PayPal request or a PREPAID RETURN envelope or satchel for the return postage.
International Customers: Payment for the return postage can be paid via credit/debit card or PayPal.

If the above is not received your order will not be posted back out to you.

Price difference in the cost of goods exchanged -This can be paid via credit/debit card over the phone or PayPal. If this is not received, your items will not be returned to you. 
If cost of good is less when exchanging - the difference will be credited back to you.

If you have any queries please don't hesitate to contact Slix Australia.

*Slix Australia reserves the right to refuse any bad faith returns or exchanges.

Received the Wrong item?

We employ real people in our warehouse and sometimes mistakes do happen. If an error occurs with your order we apologise for the inconvenience and ask you to call us on +61(02)46481098 or email sales@slixaustralia.com.au immediately so we can rectify the problem at no cost to you.

Manufacturing Faults

We inspect all products prior to being sent to ensure that we only send our customers garments that are of high quality and condition. All of our products are manufactured to the highest standard. However, on the slight chance that you feel there is a genuine manufacturing fault with a product you are covered.
Slix Australia has the right to assess the age and condition of returned merchandise prior to offering a repair, exchange or refund. Unless the merchandise is deemed a genuine manufacturers fault, exchanges and refunds may not be provided.
If you believe your product has a manufacturing fault or does not meet your expectations please take a photo/s of the fault or issue and email to us at sales@slixaustralia.com.au. Please attach your pictures and a description of the fault. Make sure you include either a copy of your invoice or order number and date of purchase. We will then decide how to proceed. Please note: If we cannot see the fault clearly or we need to inspect it closer, you will be asked to return the item to us.

Slix Australia hopes that you are completely happy with your purchase. 

We know you are probably excited to wear your new swimwear, but please read our returns and exchange policy below:

  • When trying on your swimwear please do so over your underwear.
  •  Avoid fake tan/makeup contact with the swimwear.
  • Remove jewellery etc. that can snag or catch the fabric when trying on.
  • Do not pull off the swing tags etc until you are sure you want to keep them.

Our Policy

We take pride in our reputation for quality and value. If for any reason you are dissatisfied with a purchase (for example: wrong size/style) we happily offer you an exchange or store credit.

Swimwear must be returned as per the following conditions to qualify for an exchange &/or return:
  • Product is in perfect original condition - unworn, unmarked, unwashed and with all tags/labels attached including hygiene sticker.
  • Product and its tags need to be neatly packed flat and folded and in its original packaging,
  • We receive your return/exchange back within 14 days from date of dispatch for Australian customers. For International customers – returns/exchanges will be accepted within 21 days from date of dispatch.

Christmas Gifts - We offer an extended exchange policy window during Christmas peak time (this starts 15th November- and ends the 15th January) so do not worry about giving friends & family Slix as a gift!

If you have any questions about the fit of your swimwear, please contact us and we can help you with sizing & fit.

When does my order not qualify for an exchange?

  • If it has odour of chlorine, perfume, washing powder, has sand in the product, makeup or tanning marks, has been snagged by jewelry etc. when trying on.
  • Items that state in description that they are not eligible for return/exchange.
  • Any "custom manufactured/custom logo items" order - that varies from our stock style/colour or size.  
  • It is outside of either 14 day or 21 day time periods

 

 

How to Return

Please turn over your invoice and follow the instructions once you have decided to return your items. Note: Your returns/exchange form is printed on the back.
You have the option of the following below:
  • An Exchange
  • Store Credit

GOODS MAY ONLY BE RETURNED WITH A VALID RETURNS AUTHORITY NUMBER (RA #). SLIX AUSTRALIA WILL NOT ACCEPT GOODS WITHOUT A VALID RA#.

To obtain a returns authority number (RA#) you must email us at returns@slixaustralia.com.au

The following information is required when you are requesting an RA number:
 
1. Order ID Number
2. Item/s you want to return
3. Reason for return
4. Alternate size required if you are requesting an exchange

You would have received a ‘exchange form' on the back of your invoice. Please fill this in correctly as it must be returned with your products. 
Note: Items returned to Slix Australia without an RA# will be returned to customer and Postage Costs in this situation will be at the cost of the customer.

When returning your item please use a reliable, trackable shipping method as we are not responsible for lost packages.
Return Postage Costs
Australian Customers: You must include either credit card info, tick send me a PayPal request or a PREPAID RETURN envelope or satchel for the return postage.
International Customers: Payment for the return postage can be paid via credit/debit card or PayPal.

If the above is not received your order will not be posted back out to you.

Price difference in the cost of goods exchanged -This can be paid via credit/debit card over the phone or PayPal. If this is not received, your items will not be returned to you. 
If cost of good is less when exchanging - the difference will be credited back to you.

If you have any queries please don't hesitate to contact Slix Australia.

*Slix Australia reserves the right to refuse any bad faith returns or exchanges.

Received the Wrong item?

We employ real people in our warehouse and sometimes mistakes do happen. If an error occurs with your order we apologise for the inconvenience and ask you to call us on +61(02)46481098 or email sales@slixaustralia.com.au immediately so we can rectify the problem at no cost to you.

Manufacturing Faults

We inspect all products prior to being sent to ensure that we only send our customers garments that are of high quality and condition. All of our products are manufactured to the highest standard. However, on the slight chance that you feel there is a genuine manufacturing fault with a product you are covered.
Slix Australia has the right to assess the age and condition of returned merchandise prior to offering a repair, exchange or refund. Unless the merchandise is deemed a genuine manufacturers fault, exchanges and refunds may not be provided.
If you believe your product has a manufacturing fault or does not meet your expectations please take a photo/s of the fault or issue and email to us at sales@slixaustralia.com.au. Please attach your pictures and a description of the fault. Make sure you include either a copy of your invoice or order number and date of purchase. We will then decide how to proceed. Please note: If we cannot see the fault clearly or we need to inspect it closer, you will be asked to return the item to us.