Shipping Information
How Long Will My Order Take?
Processing Time
During sale periods, promotions and peak seasons, processing times may be longer than usual.
Shipping Time
Once your order has been dispatched, delivery typically takes:
Australia: 5–10 business days
International: Delivery times vary depending on your location and local postal services.
All orders are shipped via Australia Post Standard Shipping.
Please note that delivery timeframes are estimates only and may vary due to factors outside our control.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email.
Please note that tracking information may not update until Australia Post has scanned your parcel. We recommend checking your tracking link the following business day.
International Orders
We proudly ship worldwide via Australia Post.
Please note:
- International delivery times vary by destination.
- Customs duties, import taxes and government charges are not included in your order total.
- Any customs duties, taxes or fees are the responsibility of the customer.
If a parcel is returned due to unpaid customs charges, import taxes or refusal of delivery, original shipping charges are non-refundable. Any return shipping fees incurred may also be deducted from any eligible refund.
Shipping Costs
Shipping costs are automatically calculated at checkout based on your location and the size of your order.
Delivery Address
Please ensure your shipping address is correct and complete before placing your order.
If you need to update your address, please contact us immediately.
Unfortunately, once an order has been dispatched, we are unable to redirect or change the delivery address.
Customers are responsible for ensuring their shipping details are correct at checkout. Slix Swimwear cannot be held responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Parcels
Once your parcel has been handed to Australia Post, delivery timeframes are managed by the carrier.
While we will always do our best to assist, delays caused by postal services, customs processing, weather events or other circumstances outside our control may occur.
Need Help?
If you have any questions about your order, shipping or delivery, please contact our customer support team and we'll be happy to assist.
Frequently Asked Questions
Where are orders shipped from?
All orders are dispatched from our warehouse in Mission Beach, Queensland, Australia.
Do you offer combined shipping?
Shipping costs are automatically calculated at checkout based on the items in your order.
What happens during sale periods?
Due to increased demand, processing times may increase to up to 14 business days before dispatch.
Can I change my delivery address after ordering?
If your order has not yet been dispatched, please contact us as soon as possible. Once your order has been shipped, we are unable to change the delivery address.
Are customs or import duties included?
No. Any customs duties, import taxes or government charges imposed by your country are the responsibility of the customer.
